Privacy Policy

Baza is operated by Vano Inc. (“we”). This policy explains what we collect when a business uses Baza and when a customer talks to a business’s assistant.

Information from businesses

Account details (name, email, password hash), business details, and the knowledge you add: facts, website content, uploaded documents and catalogues. Uploaded files are stored privately and are never accessible by URL.

Information from customers of a business

Messages sent to an assistant through a business's chat page or website widget, an anonymous visitor identifier, the approximate location (country and city) our hosting provider derives from the connection when a conversation starts, and any contact details a customer chooses to share so the business can follow up. We do not store IP addresses.

How we use it

To generate answers using an AI model, to show businesses their conversations and leads, to count usage and charge credits, and to keep the service secure. Message content and knowledge are sent to our AI providers (Anthropic and OpenAI) to produce replies and to make your knowledge searchable; they are not used to train models under our agreement.

Sharing

We share data only with the providers needed to run the service: Supabase (database, sign-in, file storage), Anthropic and OpenAI (AI responses), Resend (email notifications) and Vercel (hosting). Each business sees only its own data.

Retention and deletion

Data is kept while an account is active. Businesses can delete knowledge sources, conversations and leads at any time from the dashboard. To delete an account entirely, email hello@vanostudios.com.

Contact

Questions about privacy: hello@vanostudios.com.